This was an exchange I had with an older customer the other day. It's important to know that I'm a middle child and have been asked to repeat myself all of my life because no one was listening the first time. As a result, I don't enjoy repeating myself. It's equally important to know that I grew up with a very loud family that used outdoor voices to speak to people 2-feet away. The volume always increased when discussing food. This killed me as a kid and to this day, it actually pains me to yell indoors.
OK, so those points are made. Here's the scene:
-And what would you like as your side, sir?
-What's your vegetable?
-We have broccolini tonight.
-[Deep breath] Broccolini?
-[Raising my voice a little]: BROCCO-LINI. BROCCOLINI.
It's long broccoli.
[Leaning closer] BROCCOLINI. It's like long skinny broccoli.
Sure, fine, broccoli.
And then I burst into tears.
You try shouting broccolini into a stranger's ear without thinking you're being secretly filmed.